Recognizing Differences

It is always comforting when a seasoned technology innovator predicts that a technology of 20+ years is still in its infancy. That was the case last night on the 60 minutes show and the discussion from the inventor of the cell phone. I was pleased to hear this inventor discuss the importance of having cellphones that offered features that provided important functions—those that really addressed the needs of the user. In fact, I was amazed to hear that this inventor is also responsible for developing the Jitterbug phone that is such a great tool for those needing simplicity in their lives. Listen to this broadcast and especially what his predictions are for the future. Sounds alot like good principles of universal design to me
http://www.cbsnews.com/video/watch/?id=6512514n&tag=contentMain;cbsCarousel

Recently I sat with a colleague as they worked on their computer. We were collaborating on a document and using the typical multi-tasking features and functionality of multiple open programs. When I glanced at her desktop I was amazed at the volume of icons that populated that small space. For me, those multiple icons presented a huge visual distraction. Of course I am one that appreciates a pattern in organization. For my friend, these multiple icons provided a visual reminder of what remained to be tackled in her workday or remainded to be viewed from previous correspondence. Different strokes for different folks I suppose.

Desktop organization however can have many benefits for computer users. As a computing device, the value of minimizing icons on the desktop helps the speed and operation of the computer’s engine. So in that instance we are talking about efficiency. For individuals who have cognitive delays, the desktop organization offers a visual pattern   that allows their eyes to travel and and locate information more quickly.

I recall offering this assistance to my father as he struggled with keeping a sense of organization to his computer files.  Developing folders to contain similar files (all photos or all email downloads) and sorting files in alphabetical order, provided a system that was easier for him to recall and follow — as he began to experience memory delays.

Desktop organization can be an invaluable and easy fix for the visual design of the computer. Considering this functionality also complements a central principle of the seven principles of universal design. As offered through the Center for Universal Design at North Carolina State University:

PRINCIPLE THREE: Simple and Intuitive Use
Use of the design is easy to understand, regardless of the user’s experience, knowledge, language skills, or current concentration level.Guidelines:

3a. Eliminate unnecessary complexity.
3b. Be consistent with user expectations and intuition.
3c. Accommodate a wide range of literacy and language skills.
3d. Arrange information consistent with its importance.
3e. Provide effective prompting and feedback during and after task completion.